Returns & Exchanges
Returns & Exchanges Policy
At Fiesta Carnival, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
Returns
- Items may be returned within 30 days of purchase
- Items must be in original, unopened packaging and unused condition
- A receipt or proof of purchase is required
- Refunds will be issued to the original payment method
Non-Refundable Items
- Sale items — all sale and clearance merchandise is final sale
- Helium services — balloon inflation services cannot be refunded
Exchanges
We're happy to exchange items for a different size, color, or product of equal value. Exchanges are subject to product availability. Please bring the item in its original packaging along with your receipt.
How to Make a Return or Exchange
Simply bring the item(s) to our store during regular business hours:
Fiesta Carnival
2084 E Lincoln Ave, Anaheim, CA 92806
| Day | Hours |
|---|---|
| Monday – Friday | 10:00 AM – 7:00 PM |
| Saturday | 9:30 AM – 6:30 PM |
| Sunday | 11:00 AM – 6:00 PM |
Questions about a return? Call us at (714) 603-7543.
General Questions
What types of party supplies do you offer?
Fiesta Carnival specializes in a wide variety of party supplies, including colorful latex balloons and eye-catching foil balloons. Our selection is designed to cater to various celebrations, ensuring that every event is enhanced with vibrant decorations.
Are your balloons safe for children?
Yes, our balloons are made from high-quality materials that meet safety standards. However, it is essential to supervise children when using balloons to prevent choking hazards. Always ensure that balloons are properly disposed of after use.
Do you offer bulk purchasing options?
Yes, Fiesta Carnival provides bulk purchasing options for customers looking to buy larger quantities of party supplies. This is particularly beneficial for event planners or individuals organizing large gatherings. Please contact our customer service for more details on bulk pricing and availability
What is your return policy?
While we strive to provide high-quality products, if you are not satisfied with your purchase, please reach out to our customer service team within a specified timeframe for assistance with returns or exchanges. We aim to ensure customer satisfaction with every order.
How can I contact customer support?
You can reach our customer support team through the contact form on our website or by emailing us directly. We are committed to responding to inquiries promptly and providing assistance with any questions or concerns you may have.